Job description

Microsoft Dynamics CRM Administrator

Location: Bangalore

Experience: 4+ Years

Job Summary:
• Manage, maintain, configure, and support Microsoft Dynamics CRM (On-Premises) environments.
• Handle CRM installation, upgrades, deployments, performance monitoring, troubleshooting, and production support.
• Work with infrastructure, database, networking, and development teams to ensure high availability and optimal CRM performance.

Key Responsibilities:
• Install, configure, and maintain Microsoft Dynamics CRM (On-Premises).
• Deploy and configure CRM organizations using Deployment Manager.
• Perform CRM upgrades, update rollups, hotfixes, and environment refreshes.
• Manage CRM users, security roles, business units, services, and system settings.
• Configure CBA, IFD, and Active Directory authentication.
• Manage CRM organization import/export, backup, restore, and database migration.
• Administer Windows Server, SQL Server, IIS, and SSRS environments.
• Configure IIS Application Pools, websites, bindings, and authentication.
• Manage and troubleshoot SSL certificates, HTTPS, DNS, firewall, and network connectivity.
• Support ARR, reverse proxy, and load balancer configurations.
• Monitor CRM services, Windows Event Viewer, IIS, SQL, and application logs.
• Troubleshoot production issues and perform Root Cause Analysis (RCA).
• Execute CRM deployments across Development, Test, UAT, and Production.
• Deploy CRM solutions/customizations and support release and rollback activities.
• Support CRM integrations and middleware such as Axway Secure Transport.
• Prepare installation guides, deployment documents, runbooks, and DR procedures